Orange Tours And Travels — Bus arrived 1.5hr late.Driver not responded.

Name: Nasari
Passenger Name:Santhi Kiran.

Traveling from Telaprolu to Hyderabad bus in AC sleeper on 20 March 2021 service number OTT 170.Boarding time is 11pm bus arrived at 12:30AM.i started calling driver from 11 pm onwards he didn't answer.after some time driver phone switch off message came as replying.Tried calling Orange customer care IVRS replied saying press 1 and 3 this message repeated but no use.Called Orange travel office Eluru, somebody responded rudly asked to contact customer care driver changed, he didn't even gave driver number.Finally contacted a private traveler agency Hunuman Junction they responded and gave driver number.
Callling the driver he responded in hindi asking for pickup point.I guided him.Bus arrived at 1230AM.He responded saying not his duty.
All the time I am waiting road side 2hrs waiting for bus.What if this happens to a single lady waiting for bus.
It is so much irresponsible.I decided not to travel with Orange travels again.