Orange Tours And Travels — Bus breakdown

I was booked the bus ticket from Hyderabad to salem on 27.08.2021 below bus AP39TJ8785( Hyderabad to thanjavur) but the bus was got breakdown due to poor Maintenance in near Banglore and no one not responding alternative arrrangements.. While asking call center they are not providing any response.. They are simple telling pls wait some more time another Bus will arrive shortly but they dont know the passengers emergency.
After 3 hours one bus came but its semi sleeper our ticket is sleeper coach ticket while asking in call center they are not response to provide any refund... Pls arrange to provide refund on below PNR Number[protected]
Passenger name Mohankumar P