Orange Tours And Travels — Bus cancelled ticket amount not refunded

Address:

Orange Travels

Below journey is not happened due to bus break down. driver and call center persons told the same 1 hour before boarding time and automatically money will be refunded. I did not get any refund till now.
customer care persons telling always, money will come back but no result. multiple calls and email sent.
can you please do the needul.

Thanks
Parasuram Mainam
[protected]
[protected]@yahoo.com

[protected][protected][protected]
Dear Parasuram Mainam,

Hurray Here are the details of the Coach Assigned for your next Journey

PNR:[protected]
From: Hyderabad
To: Vijayawada
Boarding Date:[protected] at Time: 05:20 AM (Please arrive 10 Minutes before your boarding point)

Coach Number: AR02A9687
Driver Name: SRIKANTH OT 482HD
Driver Number: [protected]

Boarding Address: Miyapur - Near Ks.Bakers
View in Map: - http://uits.in/ViMBRI
Boarding Contact: - [protected], [protected]
Tracking link: http://uits.in/yljACv

We are eagerly waiting to see you onboard