Orange Tours And Travels — bus delayed at source and met with accident on the way | no refund provided

Address: Hyderabad, Andhra Pradesh, 500055

Website: www.orangetravels.in

This is regarding the ott1 service from hyd - blr on 24 aug 2017 operator pnr : 5229339 seat : i1/ i2

I wanted to share the details around the pathetic service we received during this trip for which i want a full refund for my ticket (Rs.3417).

1. The pick up van was late by 1 hour at the pick up location at kondapur

2. When we boarded the main bus at lakdi ka pool, we were already delayed by 30 mins as per the schedule mentioned in the ticket. Upon reaching mehdipatnam flyover the bus was stopped without any reason for 2 hours and we were not informed of any reason. Finally when i inquired the driver and conductor they said that they cannot help and asked me to call customer care. When i called customer care they informed that the bus is waiting for 3 passengers who were missed by pick up van. How can you stop a bus full of almost 40 people for 2 hours if 3 people are not coming on time? Everybody has some important work at bangalore and their time is valuable. This is not a government bus that you do what you like, we are paying a premium price for quality services and expect the same in return. The customer care personnel also said this to me "sometimes these things happen so please understand sir" i cant even believe this!! Finally upon persistent requests the bus started at around 2 am which late by 3 hours

3. All passengers woke up suddenly at 6am in morning to a sudden jerk and a loud noise. The bus driver was trying to overtake from wrong side and lost control and had collided with a truck. The entire front body of bus was damaged, the glass was broken and steering wheel broken. Luckily passengers didnt suffer any injuries. But after the incident the bus driver and the conductor didnt offer any help to the passengers, in fact they were not willing to talk to us as well. This was almost 150 kms away from bangalore. Some passengers were able to get a local bus and many of them were stranded there. Finally i reached bangalore at 1pm and due to the delay i missed an important official meeting

I have been calling customer care for last 3 days now and haven't received any help from them (Please check your call records). I was promised a call back but i have received not a single call back on my refund query.