Orange Tours And Travels — bus delayed by 3 hours 15 minutes

Orange Tours And Travels — bus delayed by 3 hours 15 minutes

K Kavya12345 from Vijayawada, Andhra Pradesh Mar 27, 2024 Mar 29, 2024 This thread was updated on Mar 29, 2024

I booked a bus from Bangalore to Vijayawada with Orange Tours and Travels on 27.03.2024. The bus number I travelled in is AR025455 with service number OTT-1047. The bus was supposed to start from Marathahalli at 4:30 PM. They arrived an hour late and then proceeded to stall at the bus stop for another two hours and fifteen minutes. They kept claiming that they were waiting for a passenger. The staff left the bus during most of this duration because the passengers were getting irate. They offered no apologies or explanations. +0 photos Was this information helpful? No (1) Yes (0)
Orange Tours and Travels customer support has been notified about the posted complaint.
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Orange Tours and Travels Customer Care

from Hyderabad, Telangana

Mar 29, 2024

Verified Support

We sincerely apologize for the inconvenience caused for the pax

Due to unavoidable situations like traffic issue, weather conditions etc vehicle had been delayed

And we would like to inform you that timings which are mentioned in the tickets are tentative timings bus may be delayed due to unavoidable circumstances

Any how as a good will gesture we have processed 20 percent cash refund to pax

We request pax to give us a single chance to serve better for next time

Kavya12345's [Complaint's author] reply, Mar 29, 2024

It was neither the bad weather nor the traffic conditions that caused this delay. Like I mentioned in my original complaint, your bus was sitting at the Marathahalli bus stop for 2 hours and 15 minutes. Your staff claimed they were waiting for passengers and refused to leave the bus stop despite many people complaining and urging them to get on with the journey. Your staff even left the bus and were walking around on the road for a long time since they didn't want to deal with angry passengers. This is a failure of your business management.