| Address: Mysore, Karnataka |
To,
The orange tours & travels
26, ist floor, sunder arcade
Oppo:- ksrtc bus stand, b. N. Road, mysuru (Karnataka) 570001
This is to inform you that i, the undersigned would like to lodge a complain against bus service no:- ott 93 bus no:- ar 02 6521 operated between hyderabad & mysuru.
I was a passenger from hyderabad to mysuru on 15.07.2018 and my seat no – l – 17 & the time of departure was 6:15 pm of the above said service bus. After arrival at mysuru i was getting down at columbia asia stop at around 9:00 am in the morning. On 16.07.2018. During this time the driver was hurrying me to get down and the conductor went down to get luggage and he did not remove the 4th step (Foldable step) of the front door of the bus. Due to the negligence of the conductor & driver, i have fallen on the road while getting down and have broken my right ankle with a complete dislocation of it. I was in severe pain and i was not able to get up. Inspite of this instead of helping me the “bus folks” shoved me to the pavement so that the bus could go and they left me without any medical aid or help. One of my relative mr b. V. Rajeeva shetty reached there and took me to the aishwarya hospital vijayanagar mysuru. I was admitted there in emergency as my injury was very bad. I underwent a series of x rays & scanning. The reports howed up the dislocation of right ankle joint along with multiple fractures of both bones of my right leg. I had to undergo a major operation on the following day i. E. 17.07.2018. I was admitted in the hospital for 15 days until 31.07.2018 and i am on complete bed rest still today with absolutely no weight bearing on my right leg. This has caused me extreme physical, mental trauma and also huge economical loss. At this moment i am disabled and not able to walk independently.
I have already lodged a f. I. R against your transport company in n. R. Traffic police station mysuru, as a case of negligence. It is the duty of travel agent to safe drive & safe drop of passenger at the destination. The driver & conductor of your organization have failed in their duties which has incurred me a very heavy loss, physically, mentally & monetarily, which has to be compensated by your company.
A favorable & earlier action is awaited from you or else it will prevail me to proceed for a legal action against your company.
Hoping for an earlier action.
Local address:
At mysuru
C/o mr. B. V rajeeva shweta agrawal
No 8376, 2nd floor d/o dr. J. N agrawal
Vijayanagar 4th stage mob no: [protected]
2nd phase near marimallappa compound aadhar no:[protected]
Mysuru – 570032, karnataka
Address at hyderabad:-
Mob. No – [protected] silverspring apartments
[protected] (Modi apartments) block – c – flat no 419
Qutbullapur
Hyderabad – telangana
Pin: 500054
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