Orange Tours And Travels — Harassment and non-cooperation by bus conductor leading to missing of bus and wastage of fare amount

Address: Hyderabad, Andhra Pradesh

Website: www.orangetravels.in

I had booked a bus ticket from Bangalore to Hyderabad for 31/12/2015 from Orange tours and travels, Hydrabad. The boarding was from BTM layout at 09:10PM. I tried to locate the boarding point but could not find it. I called the bus conductor but his attitude was very non-cooperative and h would not tell exact position of the bus. Eventually, I missed the bus. Then I called him again and I was told to come at Hebbal. I contacted customer care and they told that the bus will wait at Hebbal Esteem mall at 10:45PM. But when I reached there within time, again the bus had left. I want refund of my bus ticket amount and the amount which I had to spend on cab within Bangalore totalling about 6000. Regards, Abhijata