Orange Tours And Travels — horrible service

Travelled from Humnabad to Bangalore on 08.06.18 which is horrible experience. Bus broke down at highway they are unable to provide alternate arrangement. Great difficulty we reached nearby bus stop at midnight 12.30 am. No busses available. Travels promised to send a cab after calling customer care several times. But after 1 hr. they told it is not possible to send alternative and asked us to make our own arrangements. Funny part the driver said he will give bedsheets and asked us to sleep on the road. Gods grace we got taxi and we gave 1500 each and reached Bangalore at 2.00 pm. We are unable to attend official work for that we got scoldings from our higher ups. Travels called and asking how was the journey and reimburse money. Till now nothing has happened. We thought of going to consumer forum for our facing harrasement.. They should stop travels..we are putting in social media and we recorded all the conversation..
Till today they have not refunded the ticket amount as well as not reimbursed the cab expenses of 1500.