Orange Tours And Travels — Lack of response, delay, and no return of money

Address: Shop No.10, Grafican Arcade, Sasoon Road, Near Jahangir Nursing Home, Pune - 411001, Maharashtra

No communication from the operator on the fact that the bus was under repair even after I made 15 calls after an hour of struggle to reach out to the driver, he picks and tells me that the bus is under repair and I should speak to the operator. Tried that and I was asked for the PNR number and then the call got disconnected and it happened three times. Even here, this is the fifth time I am typing but your app doesnt allow submission of requests. Worst service ever received in life.