| Address: Orange Travels, Pune, Maharashtra, 411046 |
Hi, i mohammad ilyas, travelling to pune w. R. T. Your service no. Ott 153 bearing the vehicle registration no. Is ka51ac7017.
When the bus was stopped for the passengers nature needs it was observed that a few passengers bags found missing. Your representatives are saying that they have locked the door properly but when we checked there is no proper locking mechanism which was confirmed by your officials over the call. As per them the staff in the bus knew the situation but still they kept the luggage.
When checked we found that my luggage bag is missing, valuable includes laptop, 2 pair of branded red tape shoes, 6branded jean's, 4 t-shirts, 4 shirts and my pune flat keys etc.,
Lost my luggage in such a bad way that i didn’t have proper dress to go to office or other works once i get down in pune and there are a few passengers who lost their official laptops for which they are answerable in office.
But there are some points to be cleared by you
1. Why the orange travels has not provided such a kind o[censored]nfit bus despite knowing the bus condition?
2. What does orange travels is willing to prove with this do they want us to trust or ignore ott hereafter
3. Why the staff was not informed to not to put the luggage in the back dicky when he knew that the locking system is not proper?
4. Is this the way that your drivers are trained too??
5. What is the solution that you are providing to these passengers?
On behalf of all the customers who lost their luggage, we are demanding for the proper solution to this problem asap.
Mohammad ilyas,
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