[Resolved]  Orange Tours And Travels — My complaint not get resolved, Orange travels showing irresponsible behavior against passengers.

Address: Hyderabad, Andhra Pradesh

Hi, I have booked ticket through redbus.com “Orange travels” for date 5th of August( Tuesday) from Hyderabad to Bangalore. They have given contact details for boarding Suchithra and boarding time : 9:40PM. I reached suchithra point 9.10PM and I have called to numbers which they have given, one mobile(Driver:[protected])was not reached and also I have not received any response from one more land line[protected] to know actual boarding point in Suchithra. At the time 9.50PM I have received response and he told Bus crossed point of Suchithra and come into another point with in 10 min but its very long from point of Suchithra. Immediately I have called redbus call center and they told to contact associator of Orange travels. By searching Orange travels I went near Orange travels point and they cant do any thing. And they(associate: maaniK-mob:[protected]) have said they tried to call my number its not reachable, but I have given my 2 mobile numbers(1. [protected] and 2.[protected]) both are working fine. Two main reasons they have done mistakes: 1. I tried to call them but no response they given. 2. They are saying, they called me but I have not received any calls from them. Effects: 1. I have loosed money Rs.1100. 2.I have taken unplanned leaves in office which effect my year end performance at year end due above problem. 3.I wandered at midnight till 11PM for bus. Its happened due to negligence of Orange travels management and improper communication with passengers. I want be justification for above case on “Orange travels”. Mob: [protected] and mail Id: [protected]@gmail.com Travelling details: Name:Murali. Journey and date: Hyderabad Bangalore Tuesday, August 05, 2014 Ticket no: TG[protected] PNR no: TS-RB9679192PEY/965362/OTT - 1( No Dinner Break) Seat nor: E1 Total Fee: Rs.1100 Head Office. Orange Tours & Travels: Bus Stop, Suchitra Bus Stop, Suchitra, Jeedimetla Village, Hyderabad, Telangana, Pin: 500055. We believe in travels to pick the passengers in correct manner however with out proper communication with passengers they have proceed incorrect things. Its seems small, but effected person only knows actual thing. I expected refund from them aswell "ORANGE TRAVELS: have to take needful actions on this type scenarios without repeat again.