Orange Tours And Travels — my traveling

I am regular customer to your travels. Yesterday i purchased ticket through online to travel from hyderabad to guntur. I am supposed to get in to bus at lb nagar. I. E, bp petrol pump. I reached there by 11:25 pm. But right time is 11.45. Driver never called me simply they say we left from that place. They say we tried two times but ur phone is not reacheble. Now what is my fate.
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    Orange Tours & Travels, Plot No : 132, Near Suchitra Bus Stop,Suchitra, Jeedimetla Village, Hyderabad, Andhra Pradesh, India - 500055
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