Orange Tours And Travels — Poor punctuality/worst service

Address: 500055

Website: www.orangetravels.in/contact

Hello,
I have booked online ticket in redbus for my mother who is 65 years old to travel from bangalore to chennai on 2nd May 2016(MOnday) in orange travels. Pickup time is 6am at madivala. Bus came at 7.30am. Beautiful right? They came with some other bus named SVR lines and started at 7.40 am. My mom told bus is good. I was happy hearing that. She called me at 2pm and told shocking stories i.e.they stopped at chittor and asked all the passengers to get into another bus as they told the 1st bus is going to vijayawada. The second bus AC is not working at all. They told that another 2 hours it will take to reach chennai. Actually timing is 6 am start and reach by 11.45am. Felling sad for my mom, they are not even stopping for lunch, It's already 2pm now. SORRY mom for booking this bus.feeling annoyed and angry.