Orange Tours And Travels — Refund not received

Address: Bangalore, Karnataka

Hi
I have booked a bus ticket from Bangalore to Trivandrum via Goibibo by Orange tours and travels on 14 September 2016. Due to kaveri issue, the bus could not move after Hosur.So they dropped every passengers on their respective boarding points and told us that ticket fare will be refunded. Till now it is not refunded to my account.
Please refund the fare as soon as possible. My booking id is GOBUSANDb816f[protected].

Thanks
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    +91 99 5123 6666
    Orange Tours and Travels  Address
    Orange Tours & Travels, Plot No : 132, Near Suchitra Bus Stop,Suchitra, Jeedimetla Village, Hyderabad, Andhra Pradesh, India - 500055
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