Orange Tours And Travels — service is very bad

We have booked orange travels from hyderabad to nizamabad. Service no:ott - 1022
Ticket no: ts[protected]yjrw doj:17-mar-2018 dep:06:15 am. The bus was delayed by 1 hour. And the tracking link provided in the sms shows the 10pm status. The numbers provided were not answering the call despite of calling 20 times. The seats we have booked were given to some others and we were asked to adjust in back seats. We were told to use the same used blankets left on the seats. After asking multiple times, he gave us washed ones.