Orange Tours And Travels — Service Issue, Service Failure, Wrongly charged, Cheated passengers

Address: CHANNASANDRA, BANGALORE

PNR:[protected], From: Bangalore to Hyderabad, Boarding Date:[protected] at Time: 09:00 PM, Coach Number: AR024562, Driver Name: PAIDIPAMULA NAGARAJU (7069VJD), Driver Number: [protected],
Boarding Address: HOPE FARM JUNCTION

I had booked my Ticket for MERCEDES BENZ MULTI AXLE A/C SLEEPER CLASS but 45 Minutes before Journey got a SMS informing that due to unavoidable circumstances there is a change in the Bus and a Ashok Leyland A/c Sleeper Bus has been arranged and rest other things remains same...
When I boarded the Bus, it was stinking and the Bed Sheets, Screens and the Bed were very dirty and not at all usable...The Bus was very noisy and jumping in all the Humps and Bumps...I literally got a doubt whether this Bus will reach Hyderabad or not.
When checked with the Driver why this kind of sudden change in the Bus, it was given to understand that the Bus which I boarded was suppose to go to AMALAPURAM but in the last minute the Travels Management asked them to take the passengers of Route No.178 to Hyderabad...The Driver told that this Bus was suppose to go for necessary urgent Repaid at a Garage at Hyderabad and that;s why they changed the Route of Operational on 18th February.
From this conversation, i understood how all the Passengers have been fooled and how Orange Travels collected hefty money from us and now treated like Dogs and made huge profits by sending a normal 06 Wheeler Ashok Leyland Bus in place of Mercedes Benz Multi Axle Bus.
When the Bus reached outskirts of Hyderabad, he took wrong route and dropped us near Moosapet Y Junction which is 07 Kilometres far from Panjagutta where I was suppose to alight...I had to spend Rs.300/- for a Cab to pick me and drop me to my Hotel...
All the Passengers had to get down at Moosapet Y Junction and take their own decisions to reach their destination and all were cursing the Travels for such bad service including me...