Orange Tours And Travels — Suffered 12 hrs on - Bangalore to Gudivada trip (12/Jul) with broken AC.

Orange Tours And Travels — Suffered 12 hrs on - Bangalore to Gudivada trip (12/Jul) with broken AC.

S sharief095 Jul 19, 2024 Jul 19, 2024 This thread was updated on Jul 19, 2024

Dear Concern Throughout the entire 12-hour journey, from Bangalore to Gudivada the air conditioning system on the bus malfunctioned and remained inoperable. This resulted in an uncomfortably hot and stuffy environment for all passengers To alleviate the stifling heat, I, along with other passengers, requested the driver to open Top emergency exit for ventilation. Unfortunately, the driver refused our request. These issues significantly compromised the comfort and safety of myself and all other passengers on board. The lack of functioning AC in such a long journey is unacceptable and raises concerns about proper bus maintenance. Additionally, the driver's refusal to open Top emergency exit for ventilation, even for a short period, created a potentially hazardous environment due to the excessive heat. Passenger Name: Sharief Shaik Seat No: U15 Buss PNR Number:[protected] Travels Name: Orange Tours and Travels Was this information helpful? No (1) Yes (2)
Orange Tours and Travels customer support has been notified about the posted complaint. Jul 19, 2024 Updated by sharief095 Desired Resolution: I request a full refund for my ticket due to the severe inconvenience caused by the non-functioning AC and the driver's actions. I also urge Orange Travels to investigate this incident and take appropriate measures to ensure such situations do not occur again. This includes proper maintenance procedures for AC systems and clear guidelines for drivers regarding passenger safety and comfort in extreme circumstances.
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