Orange Tours And Travels — The personnel of orange threatened when we wanted a change in dirty bedspread

Address: Hyderabad, Andhra Pradesh

Website: www.orangetravels.in

With my family i was traveling from mangalore to hyderabad by a sleeper in bus by http://www.orangetravels.in. the fare is very high in comparison with peers. when i boarded my berth had a bedspread that was dirty - it looked like vomit dried up. obviously i asked for change. they refused. i called their call center. they asked them to change, when however it did not happen i called again. they changed - they (personnel) become like ruffians & challenged how i complained - they threatened me. not to yield, i then video recorded their threat. i called their helpline again & informed them that as am traveling with my family i would not be safe. the call center pleaded helplessness… what can a telephone operator do? they have no mechanism to ensure passengers are safe,. no calls were made asking if we were safe during the journey! and finally, there has been no call stating action taken for improvement no apology. till now they have not even acknowledged my complaint. worst service for a premium fare. are passengers safe in buses as these?