[Resolved] Orange Tours And Travels — waiting for an hour for your bus
A
Amandeep Kaur Virdi
from Bhusawal, Maharashtra
Aug 13, 2018
I had been asked to report at pick up location at 5.15 am and it is 6.15 am the bus is still not here 1 hour of waiting is not less. And on calling the customer care to complain about this, he replied "aap travel hi kyu karti ho". This is what a customer expects from a tours and travels service. I had to reach somewhere urgently and was not sure if i would get buses at this time of the day i decided to book your ticket. I will never repeat my mistake.
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Sep 14, 2018
Complaint marked as Resolved
Orange Tours and Travels customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2018
Orange Tours and Travels Customer Care's response Dear Mr. Aman,
Greetings, , , , , , ,
We are sorry for the inconvenience caused.
Can you please share with your PNR details or registered phone number. We try to resolve the issue and see that it won't be repeated again.
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