Orange Travels — I missed my bus due to wrong info by service provider

Address: Bangalore, Karnataka, 560070

Website: yourbus.in

My name is Joby Kurian. I booked a bus ticket from Bangalore to Trivandrum by an agency through Your Bus. They have given me ticket in Orange Travels. They informed me bus will arrive at Madiwala. In madiwala, check post is the place where all buses coming for pick up for kerala. My bus was scheduled at 9pm. I reached madiwala by 8.30 pm. From 9pm on wards i started tracking bus by giving missed to no given. Bus was late by 2 hours and reached other end of madiwala (near police station and petrol bunk). They called up and told me bus is leaving and i have to reach bus by one minute. From one end of madiwala i reached the spot. by the time bus left. Orange travels should have informed me prior where i had to wait for the bus. I missed an import travel by the negligence of orange travels and wrong information by yourbus.in
i spoke on this no. [protected] and requested to wait for one minute and they bluntly refused.