Orange Travels — Theft of purse by driver

Address: https://www.orangetravels.in/#/

Website: www.orangetravels.in/#

I am writing to express my deep dissatisfaction and serious concern regarding a distressing incident during my recent journey on your bus service, OT-169, from Hyderabad to Vijayawada on 29/05/2024.

I boarded the bus at 00:20 hrs, and although the journey was smooth, upon arrival in Vijayawada, I discovered that my purse was missing. After a thorough search and with the help of my Apple Tag, I found my purse hidden among old pillow covers behind the driver’s area. This was clearly a deliberate act of theft.

When I confronted the bus staff, driver Bhuvanagiri Vijayaraju and helper Suresh, they feigned ignorance and offered no assistance. Their behavior was highly suspicious and unprofessional.

This incident has severely damaged my trust in Orange Travels. I demand that you:

Conduct a thorough investigation into this matter.
Take immediate disciplinary action against the driver and helper involved.
Establish and enforce a strict lost and found policy.
Ensure that all staff members are honest and reliable.
Such incidents are unacceptable and must not occur again. I expect a prompt response and appropriate action to address this issue.