Orra Diamond Jewellery — Dispute in bill amount at Koramangala Jewellery Shop (Bangalore)

Address: koramangala branch , bengaluru

Hello,

This is in reference to the recent purchase of diamond earrings we made at the Orra Koramangala Branch on December 3rd.
Once we selected the product, they informed us that the final price for jewellery was 40, 000, after checking the system.

The final price of jewellery after the Birthday discount (which we received in a separate message) was 36, 000, Final amount paid was 37080 (including GST) which we paid in full but they did not give us the bill due to technical issues.

We followed up today to collect the bill and discovered that there was an additional discount on the jewellery we purchased (and if the system was not working how did they check the final price when we were in store). Staff informed us that the final price of the product was something like Rs 34000.

Instead of crediting it to the original source, the business is attempting to push us to take the scheme or credit on the wallet; we are not frequent buyers and will not use the credit; we simply want the amount credited to our account.