[Resolved] OYO — cancellation of my hotel stay on the last moment which I booked 20 days ago

Hanupasricha

from Mumbai, Maharashtra

Oct 23, 2019

Website: WWW.OYO.COM

I booked an OYO at Karnal hsveli on OYO app 20 days before my stay and everything was fine but one day before I called the hotel to confirm my stay and the hotel denied to checkin
I called Oyo customer care and they said we can't do nothing on this and after one hour I got a text from Oyo your booking has been cancelled
And I had a very urgent meeting on that day which turned out me a loss of 5 lakhs rupees
When I told that I will file a complaint against this they said you can do anything we can't help you
I have all the recordings of calls I had with OYO customer care

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Jan 9, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

OYO Rooms Customer Care's response Hi Guest,

We are sorry for the inconvenience caused. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details to help us serve you better.

Regards,
Team OYO