| Address: New Delhi, Delhi, 110034 | | Website: www.oyorooms.com |
Dear team,
I booked a hotel edition o 30008 pitampura on 24th november-25th november and the booking id was baul2071 and the amount to be paid was inr 2748/- of which i received the mail also. But when i reached at the hotel they asked me for inr 3480/- and when i checked my mail for the booking. I checked my mail to see the amount payble was when i got to know that my previous booking was cancelled by your side and a new booking was made which was of inr 3480/- by the name of ehbt5306.
When i saw my cancelled booking i got to know that the booking wasn't cancelled by me. So i requested the front desk to allot me the room and i'll pay them after talking to oyo. And when i called oyo i had a word with. Mr abhishek sharma for the first time and i told him the issue dur to which he raised the escalation i shared the screenshot with him and did all the things he told me to do. But the way he behaved with me was pathetic. There was no action taken by you guys. I kept calling your guest experience managers again and again, but they put me on either on hold for 20 mins or they would disconnect the call. It was then check out time for me and i was waiting for the amount to be adjusted from your side but nothing happened. Due to this scenario i waited for almost two hours to check out but there was no help from your side. So, finally i decided to pay the wrong amount for my booking so that i can check out and leave hoping you guys would get back to me. But i didn't hear from you till now. This is how you treat your customers (Slow claps). And your guy mr abhishek sharma was so rude and pathetic. The way you are treating your loyal customers is so annoying. I want you guys to look into this matter and take the necessary action and initiate my refund so that you don't lose your loyal customers.
With kind regards,
Pulkit bhutani Was this information helpful? | 
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