[Resolved]  OYO — denied the room, misbehaved and no refund

Address: New Delhi, Delhi

Hey, oyo silver key 43483 sk 2.0 paschim vihar, this hotel guy denies me room and misbehaves with me and my partner and the oyo team dont even have control over this guy and now the oyo team isnt doing the refund,, as i already paid the amount via paytm.
Kindly look in the issue.

Fphd2836 is the booking id.

We apptoched to the hotel they say that we arent 19 so we wont give you rooms, and that guy was staring at my partner and making us both feel uncomfortable, the big part being oyo has terms and conditions stating the required age is 18,,, but this claimed something else and first of all who gaves him the permission to talk to any customer like that, he made us feel uncomfortable and now the oyo team is not giving us the required refund.

Its a kind and polte request to shut this oyo off and kindly look if the hotel staff has any issues with how to treat someone.

We already paid fir the rooms and were above 18.

Hoe the issue is resolved.
Or i am taking some legal actions against the hotel staff of this oyo 43483 silver key paschim vihar.