[Resolved]  OYO — (ekct2603) 6 months - still refund is pending. i escalated on 14 june today its 21 december 2019. half year is over but no amount is refunded

Address: 110034

Website: Oyo

I was travelling professionally i booked a property named kalras bnb in gk delhi, once i reached that property it didnt seemed the way it ws shown on app. It was under construction and highly casual and filthy.
I had 5 luggages the moment i reachd there reception, the man handed me the keys and asked me to move to the room, there was no lift and i had to move to 5th floor as that room was only available as per there saying where the complete place looked isolated, i asked for help but they said i have to help myslf, i carried all 5 luggages by myslf till 5 floor. But the surprises didnt stopped here, more fun to the day the moment i opened the door of room, room was as equal to size of double bed only. It was too small i was unable to walk around, it was that small, and accommodating 5 bags? Ohh forget about that. I immediately reached the owner he said this is all we have to offer against paymnt of
Rs 2790. I reached the oyo customer care one of guest manager named ankit advised me to leave the property and book other property and the regund will be processed. I immediately moved out. The same day i booked another property capital - o in gk delhi. The same day in late evening i was curious to knw about my amount, i checked the status of the same property i was shown checked in, despite the fact i left the property within 20 minutes after dispute. Then again i contacted customer care they verified the complete incident with the owner and the owner agreed upon the things after successful verification the guest manger made assure that i have moved your case in refund bucket sooner it will be refunded, and very gently he apologized for the inconvenience. Since then till today i have contacted more than 200 executives, have sent more than 500 emails, no refund in processed.
Everytime i receive an intimation while i call that your refund is processed, i have 100s proofs ffor that, but still it didnt reach me till. Today, i dnt understand which airplane my refund has boarded that till now its unable to reach me. These customer care people are just fooling me since 6 months. Kindly help in getting my refund of rs 2790 back before i file a fir now. I have been patiently waiting since past 6 months enough of # now. And whenever i call for hours i am kept on hold on name of resolution and after 1.5 hour they disconnect my call.