[Resolved]  OYO — Fake Refund status

I had booked a room for 2 days on August 17 and i cancelled it. Today is October 1st and still i haven't received my refund it's 50 days. Customer support is so useless that they don't help at all. I i confirmed with my bank and they asked for Transaction ID/BRN. But the customer care is not providing me the ID. According to oyo my refund is success, so oyo must have BRN.
CHECK BELOW THE DETAILS it says refund status is success but i haven't received amount and even Oyo doesn't have BRN number which means the refund is just showing success . Even the Oyo chat customer told me that they don't have BRN. I'm sharing that screenshot as well below. Please provide me a solution
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Nov 9, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2021
OYO Rooms Customer Care's response
Hi Varun, thank you for bringing this to our attention. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
Verified Support
Oct 03, 2021
OYO Rooms Customer Care's response
Hi, as checked our team has connected with you in regards to your concern and provided you a needful resolution. Let us know for any other assistance.
Team OYO
 
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