[Resolved] OYO — fraud commitment

[Resolved] OYO — fraud commitment

P Prateekkhadku from Gurgaon, Haryana May 25, 2018

I was booked hotel in nainital on 20th may with 3727/-rs. When i reached their property is totally different which they showed me on the oyo app. I was escalate this mater to the customer service and they promised to adjust my amount in next booking. Yesterday when i tried to book a hotel from oyo app. They declined to adjust my previous balance. I'm totally harassed. Was this information helpful? No (0) Yes (0)
Jun 25, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support May 25, 2018 OYO Rooms Customer Care's response Dear Guest, We understand the terrible experience that you had to go through. A disappointed guest is not what we want for us. We're extremely apologetic about this. Please share your booking id with us. We'll soon come up with the resolution. Regards Team OYO
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Comments

Manmeet Sodhi

from Visakhapatnam, Andhra Pradesh

May 25, 2018

Customer service is fradulent...once u call them and start telling us issues...they disconnect by saying that customer is not responding/not audible!!!

OYO Rooms Customer Care's response, May 26, 2018

Verified Support

Dear Manmeet,
Our apologies for the hassle caused to you. Please share your concern with us along with your booking id or contact details. We'll get this investigated for you.

Regards
Team OYO