Hidden charges and fake photos
On the 2nd of march 2019, i with my 2 friends visited ahmednagar. We went directly to the hotel name mahendra pedawala, the owner said the hotel is booked but only available to oyo online booking.
So we searched on oyo web for the same hotel oyo 24755 mahendra pedawala, we choose 1 room for 3 adult. It displayed button, book now for rs.1681/-
It was showing the cheapest hotel with good photos. So we booked immediately the same on the hotel counter with shown amount rs.1681/- with a credit card. Soon we got confirmation sms from oyo and also call from oyo executive for a pleasant stay.
But when we went to our room some of its electrical wirings was hanging, also the towels given have already lost its softness because they where the old one used too long periods.
Next day on 3rd march we checked out of the room at 7:30 am in the morning. We found no one on the reception counter but sleeping guys around next. We handed keys to them he took the key lying on the bed without even getting up. So we left the hotel at 7:45 am.
Now the drama starts at 10:30 am. Reception manager calls on my cell asking for remaining rs.314/- and rs.40/- mineral water charges total rs. 354.
When i checked my email after coordinating with customer care of oyo which was sent on 7:53 am. It shows room tariff rs.1996 + other charges wizard membership fee (Rs 99). So grand total rs 2095.
After a whole day of coordination on a cell at 10:30 pm, the hotel manager said rs. 314/- charged is for an extra adult bed. But on bill, it never showed me as charges for extra bed. And was asked to pay in cash.
The funny part is manager send me a wizard screenshot of his tab, it shows no extra cost pending.
The sad part is rs.314 will be deducted from manager salary by the hotel owner, so i decide to transfer the fund in managers account of rs.354/-
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