[Resolved] OYO — hotel booking

AshishKum

from Varanasi, Uttar Pradesh

Feb 14, 2019

Address: 211008

Website: oyorooms.com

I booked a room with Hotel Hare Rama at Allahabad and prepaid the room for 13 Feb 2019. At the hotel i made a call to the Oyo helpcenter and asked to find out if the booking is available for 14 Feb as well. Immediately the person booked 14 Feb room at an escalated price without even asking if I am willing to pay.

When I raised this issue with the Oyo, they wrote an email saying they are crediting 500 Oyo money to my account for next booking. Why this cheating of booking an escalated amount room and appease client with Oyo money.

My request is to refund me not through Oyo money but Indian Rupee.

My booking id is:NJTZ9153
Hotel Name: Hotel Hare Rama 25110

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Mar 20, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2019

OYO Rooms Customer Care's response Dear Guest, We really apologize for the trouble caused to you. Our relevant team will get in touch and assist you shortly.

Regards
Team OYO