On 23rd November 2020, I had paid Rs 9569 on the hotel machine through my card for my six days booking which was from 23rd November to 28th November but due to some personal reason I checked out early by staying only for one day on 23rd November.
On 24th November 2020, I called oyo customer care and the executive told me that you will be charged for Rs 3321 ( Rs 1660.5 for one night stay and Rs 1660.5 for early check out charges ) and the rest amount which was Rs 6248 will be refunded back to me into my bank account whose details I forwarded them on mail as per their requested instructions.
For you kind information, till now I didn't got any refund.
On 17 Jan 2021, I contacted again to oyo customer service executive and he told me that due to some technical issues my bank details was not forwarded to the refund department and it is the reason why I didn't received any refund. He assured me that I have forwarded the bank details to the concerned department and now you will get you refund in next 7 to 14 working days and he also drafted me that mail with same information which I have attached in the attachment for your reference.
Details of Ticket ID ( Contacted on 17/01/2021 )
Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: QJLM0946 | Resource: Booking
Today, I again contacted the customer service and now this executive is saying me that my refund amount is Rs 1574.16.
Please I request you to help me out and help me to get my refund back as soon as possible.
I am already chasing the same from November 2020.
Please help me out.
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