[Resolved]  OYO — hotel services & cheating

Un-satisfactory servicebooking (Ztig9072) escalated, hotel - oyo 3360 near victory tunnel

Ello guys,

I am highly disappointed with the services i have received from oyo. For me you were just like the indian version of expedia but you stand nowhere. I do take around 3 holidays a year. This is the 1st time i tried oyo room & trust me if i talk about the hotel. This is the worst hotel i have stayed so far. I can understand the hotel can be not up to the mark but brand like expedia do provide and alternative solution rather than avoiding the situation. I have called you atleast 4-5 times. From morning till late afternoon & when your executive called me around 3 pm he was asking why i was checked in. I am not sure he was in his sense or not from morning 10 am to 03 pm he wanted me to stand outside hotel along with family including 4 females on the freezing weather & how in the world, someone whould get the to abount good or bad about the hotel services without checking in.

Can you believe me a hotel without a electricity.

1. There was no electricity in one of my room.

2. Other room was just little bigger then the bird house. Bad was so small that's would hardly be good enough for two children.

3. There was only 1 (Only 1) power socket in the room. Not even one in bathroom for dryer or anything.

4. Extra bedding that i have mentioned & paid for at the the time of booking got only after 11 pm that also when asked.

5. There was no drinking water in the room. Got only when asked at 11 pm.

6. Room heater that was asked & provided at a price of 250 per heater per day. Was required to changed thrice after 10 calls approx & one of the heater got bad mid night & do you know that they do not provide proper bill for extra services or any food if you ordered. They forced me to pay in cash. I guess they are try to hide something (Or may be you also) from the govt. That i guess i will bring it to their notice.

7. Sorry i forgot to tell you about the privacy. I didn't knew that room with a view means can other person can stand on your window with a see through glass. Looked directly into the room. Where couple is stayed.