[Resolved] OYO — I did not get refund for my cancelled booking

rajan warrier

from Thiruvananthapuram, Kerala

Feb 16, 2024

Website: OYO

I had booked room in OYO flagship West Mambalam for 3 days from 25 January to 28 January 2024. But when we entered the room, it was very dirty and poorly maintained. We immediately tasked the receptionist for cancelling the booking. She agreed upon cancelling the booking and told that the refund (after deducting charge for the time we stayed: 1 hour) will be credited in 15 working days after the scheduled checkout date. But till now, we did not received the refund. When we contacted the OYO consumer service, they said they cannot refund as per their policy. Details of booking: booking ID KGM58149, name: Rajan C V

Was this information helpful?

No (0)

Yes (0)

Mar 18, 2024

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2024

OYO Rooms Customer Care's response Hi Rajan, we are really concerned about your experience. OYO aims to provide the best hotel experience to all its users. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO

Verified Support

Feb 16, 2024

OYO Rooms Customer Care's response Hey, as per our records, our team has shared the resolution with you and your complaint stands resolved. Please do write us back for any further assistance. ~Team OYO