[Resolved] OYO — money deducted twice

Akansha Mehta

from Mysore, Karnataka

Nov 10, 2019

Address: 560064

Website: Oyo

Money got deducted twice via oyo, and on speaking with customer care in oyo, they mentioned it will be refunded in 7-14 working days which is not acceptable as if you are taking money out twice, you should be able to refund it within the same day. Highly disappointed with this and recommending people to not use the oyo app to make payments at all as they do this so many times.

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Dec 24, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

OYO Rooms Customer Care's response Hello Akansha,

Sincere apologies for the inconvenience caused. Please share your booking ID or contact details with us so that our concern team can connect with you at the earliest.

Regards
TEAM OYO