[Resolved] OYO — no refund of my money

Jahnavi Arya

from Darbhanga, Bihar

Dec 24, 2018

Address: East Singhbhum, Jharkhand, 831018

Website: Oyo

I have booked a room on 30 nov 2018 through oyo at wave international hotel jamshedpur,, and did online payment,, when i went to hotel they denied to accept booking because there was some payment issue between hotel and oyo. Then i called customer care of oyo, and asked for solution executive and senior manager assured me about refund of my money within 14 days. Today its almost a month but still i have not got my money back.

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Feb 3, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2018

OYO Rooms Customer Care's response Dear Guest,

Thank you for sharing your booking details. We'll get this checked for you.

Regards,
Team OYO

Verified Support

Dec 27, 2018

OYO Rooms Customer Care's response Dear Guest,

We believe our team contacted you and came up with a solution as per your expectations. We do not want our guests to suffer from any inconvenience and for the same we're again extremely sorry. Considering your feedback the relevant team will work on it aggressively and make sure that you do not face the hassle again. Hope you give us another chance to host you.

Regards,
Team OYO