[Resolved] OYO — not given promised refund

Tsunman

from Chennai, Tamil Nadu

Dec 17, 2019

Address: Elegance In oyo coimbatore, Coimbatore, Tamil Nadu

Hi oyo team

This is with regards to the booking of oyo elegance in coimbatore. When i went there along with 60+ yrs old parents and kid. I was asked to climb 4 floors since the lift was under maintenance on dec12 at 11.30pm. It was already mid night and my old parents couldn't climb the stairs we didn't check in and moved to some other hotel. As promised refund the full amount to my account.

Regards
Sunman

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Jan 19, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

OYO Rooms Customer Care's response Hi, we regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking id details over direct message to help us serve you better.

Regards,
Team OYO