OYO — OYO Rooms Claiming refund and of fraud

Website: Oyo

Thats OYO policy that u showed other hotel rooms and take booking ??

Booking id TRBS 3987

Now issue is that in OYO app i have booked deluxe room by watching hotel room pic but actually when they showed me real room there is no deluxe room available also as per hotel staff they told me we already told oyo to change hotel room pic cause that was not of our hotel rooms .

In oyo app some different hotel pic uploaded in this hotel example : Taj hotel room uploaded in this hotel igc

So as per hotel staff also by owner they told me cancel booking and gave assurance for refund and have cancelled my booking counter sign taken of hotel staff have proof and sent complaint mail to oyo

Kindly refund for the same of 1403 rs which i have paid to hotel via gpay
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OYO Rooms customer support has been notified about the posted complaint.
 
4 Comments

Comments

Hi, we will get this checked for you and our relevant team will connect with you for your assistance. In the meantime, your patience would be highly appreciated.

Regards
Team OYO
Hi, as checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. ~Joy
As per telephonic conversation oyo team member confirmed that no payment received at oyo account from hotel igc and also oyo team members told me that u can directly ask payment refund from hotel igc so pls give confirmation for same so will fwd that to hotel igc owner
As per communication with hotel igc owner he told me that oyo will charge his commission so he will not refund me full amount he give remain amount after deductions of commission

So OYO charge commission? Pls confirm

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