OYO — Payment done but not recieved booking

I have tried to book a hotel on oyo's application, the payment was successful, as it was clearly shown on the payment gateway. When it took me back to the booking section in oyos app, its not showing
My money has been debited . I have contacted their so called customer service, using this number . And when i told them my issue, they keep asking me for my booking id. When i explain what happend, they say that they would speak to their superiors and keep me on hold, around 10 minutes later they cut my call without resolving the matter. This has seriously hindered my upcoming trip, as my money is gone and i got no place to stay. It is a pity that a company that wants to go public has such a mediocre service in terms of solving customer issues. I am attaching my transaction details as well as my call log with oyos customer support