[Resolved]  OYO — Payment not received

Address: Townhouse 715 Hotel DJ Grand in Tirupati

I have done a room booking through Booking.com via Confirmation no. [protected]. I am really shocked to see your mail dated 13th July to my mail id [protected]@rediffmail.com that you have sent a request for rating my stay at Townhouse 715 Hotel DJ Grand in Tirupati where I have not stayed. But I have paid 50% advance i.e. Rs.4, 118/- on 5th July through my HDFC credit card for two rooms for two days (i.e. from 8th July to 10th July). As I got a mail from Booking.com on 25th June that the booking will be confirmed if I pay part 50% or full 100% payment before reaching at hotel, so I paid 50% payment. I tried to contact many times to the property, but all in vain. Finally I reached at Tirupati on 8th July with my parents and started calling OYO call center to understand whether my booking is confirmed or not and also to understand the land mark of the said hotel where booking is done. However I came to know that the property is sold out from your customer care person and I didn't have any choice to move another hotel without help of OYO or Booking.com.

You didn't have any courtesy to refund my money and sending me this type of mail for rating you without providing any service to your customer. Now I understand that how your organization is working without knowing ground reality.

Please arrange to send me back my money with interest as I took pain while I was carrying my parents from one hotel to another in Tirupati during rainy season.

Regards,

Manoj Kumar Padhy