[Resolved] OYO — refund against cancelled booking

[Resolved] OYO — refund against cancelled booking

A Abhay Prasad from Delhi, Delhi Nov 12, 2018

I had made a booking through OYO at Hotel Triveni in Diu on 30/09/2018. Payment against the same was made at the reception of the hotel. After check in the service of the hotel was not found satisfactory. Since the booking was made through OYO I contacted OYO and it was said that we have cancelled the booking and you will get the refund within 7-14 working days. However, after long persuasion the refund is still not processed. Details of booking are as given as under: Booking ID: YEGC6931 Check-in - 30th Sep'18 Check-out - 2nd Oct'18 ADDRESS - 0, Sports Ground, Naida Road, Opp. Padmabhushan, Diu, Daman and Diu, Landmark - Diu gov hospital Total payment to be made - Rs. 3741 through bank account and Rs.394 through Oyo Wallet. +1 photos Was this information helpful? No (0) Yes (0)
Dec 18, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Nov 13, 2018 OYO Rooms Customer Care's response Dear Guest, We deeply regret the trouble caused. This isn't the experience we want for our guests. We'll get this checked right away for you. Regards, Team OYO Verified Support Nov 14, 2018 OYO Rooms Customer Care's response Dear Guest, We contacted you regarding the issues highlighted and shared the details of the refund. We again apologise for the experience you had to go through. We'll ensure a smooth stay for you in the future. Let us know if you need any further assistance. Regards, Team OYO
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