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[Resolved]  OYO — refund for room cancellation

Address: Rudra Villa, Sunset road, Mount Abu, Polo Ground, Mount Abu, India, 307501, Sirohi, Rajasthan, 307501

We have booked a room on oyo for mount abu the hotel name is rudra villa, we booked 2 rooms for 4 members after visiting there the hotel owner is saying that we are not allow male here only couple allowed but they dont even mention this thing on there description and then the hotel member told to cancel the booking so we receive the amount back and the customer care of oyo is also told same thing that we receive the refund but still they dont give the confirmation.
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May 30, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2019
OYO Rooms Customer Care's response We really apologize for the trouble caused to you. Please share your booking ID or contact details so that we can get in touch with you.

Regards
Team OYO
Apr 25, 2019
Updated by Anjali0709 TMRH3518 is booking ID and I dnt want discus with you people as you have wasted my time over there also on call to transfer the same to the manager and no one is come on call...I just want refund
Verified Support
Apr 26, 2019
OYO Rooms Customer Care's response Hi, thank you for sharing the needful details. Kindly give us some time to get it checked. ~Dk
Verified Support
Apr 26, 2019
OYO Rooms Customer Care's response We believe our concern team contacted and communicated the needful. Also, we have sent you an email hope you'll acknowledge the same. Let us know if you need any further assistance.

Regards
Team OYO
Apr 27, 2019
Updated by Anjali0709 When they connect to me a d when they email When I'll receive my refund
Apr 27, 2019
Updated by Anjali0709 Still i dnt get resolution ok
Apr 27, 2019
Updated by Anjali0709 I received and email for refund with in 5.7 business days i am waiting for refund ty.
May 03, 2019
Updated by Anjali0709 Hello still not received the refund
May 07, 2019
Updated by Anjali0709 Give me update still not receive the refund working days gone
 
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Comments

Please provide the bill against the ID UOHX2064
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TMHR3518 is booking ID i need refund money not any reasons.
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OYO Rooms Customer Care's response, Apr 26, 2019
Verified Support
We believe our concern team contacted and communicated the needful. Also, we have sent you an email along with all the necessary details hope you'll acknowledge the same. Let us know if you need any further assistance.~IS

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