[Resolved]  OYO — Refund not initiated even after one month

I have raised an issue and its a month now, yet no information on my refund.

On September 13 2021, i booked a stay for 2 in OYO 79096 De Heritage for Rs. 768/- booking ID XPM80991,
At the time of check-in i was denied access and was told that it was low on tarrif issue. I spoke to the Oyo team and told them my situation. I was in an emergency at the time of denial at the hotel.
The Oyo Assistant that i spoke to understood my situation and assured me a total refund and stated that the refund will be given due to the inconveniences occurred will be a FREESTAY for me. Also she mentioned that she will book me a hotel nearby for the same price range to which i agreed. I only accepted for an other hotel nearby because of her assurance on a complete refund due to the inconveniences costed or else i would asked for a direct refund after denial at check-in. After she booked me a hotel nearby OYO 36142, i was told to pay Rs. 121 at check-in. To which i refused as i was offered a free stay. But later they told me that i would get a refund of both my payments of Rs. 768 and Rs. 121 after check-out.
I was told that i would receive a mail regarding the same wher i would have to fill my account details and my refund will be processed. After days of contacting the Oyo Team and talking, i was able to get my refund amount of Rs. 121.
I recently received a mail asking for my bank details to which i provided them with the same. Now, when i contacted the Oyo Yo for the status they said only refund amount of Rs. 121 was to be given and that has successfully done.
I stil haven't received any information on my refund of Rs. 768 from OYO, even after giving my required bank details.
I was promised a refund in just 14 days, its been one month and yet not a single word. This is just day light robbery that Oyo has been doing.
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Nov 28, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2021
OYO Rooms Customer Care's response
Hi, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
Verified Support
Oct 22, 2021
OYO Rooms Customer Care's response
Hi, we tried to contact you over a call multiple times but could not connect. Further, as checked, our team has sent you an email on the registered email address. We would request you to check the same. For any further assistance, please feel free to write to us.

Team OYO
 
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