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[Resolved]  OYO — refund not received even after 5 weeks

Website: www.oyorooms.com

I made a booking with oyo rooms for 20th october at pondicherry. Due to unavailability of room by the time i completed my transaction, the booking status moved to unprocessed. I contacted them on the same day and they said that a refund would be processed within 7-14 days. I have called multiple times and sent and received multiple emails in which they keep saying two things - "refund initiated" and "7-14 days". It's the 26th of november today and i haven't received a refund. My booking id is uczw6792 and my booking amount is rs. 2253. This is outright stealing from customers.
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Dec 30, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2018
OYO Rooms Customer Care's response Sorry for the issue faced. We are getting this checked for you.

Regards
Team OYO
Verified Support
Nov 28, 2018
OYO Rooms Customer Care's response Dear Guest, We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in near future. Also, we have initiated your refund from our end and will receive the same within 7-14 working days. Let us know for any further assistance.

Regards
Team OYO
Dec 07, 2018
Updated by Dishant Sheth It is now almost 7 weeks in and I havent received the refund. If the refund is not received by 9th December EOD, I'll be filing a case in the consumer court first thing monday morning. And rest assured, i am never making a booking with Oyo again. The company must feel shameful of its terrible customer service.
 
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Comments

Dear Team,

I have booked room on 16th bu the date wrongly selected and not checked in amount is deducted from my Lazy pay account. Request you to check and refund my money immediately.

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