[Resolved]  OYO — Refund Related and Unethical Behaviour

Address: Plot number:224, Ranka Group Building, F C I Godown Main Rd, Krishna Reddy Industrial Estate, Dooravani Nagar, Bengaluru, Karnataka, https://indiapl.c

Website: www.oyorooms.com

Hi Team,

My name is Deepak Vardaraj and I am a very old customer of OYO.

Recently I booked 4 rooms for 8 guests as it was for the guests attending my wedding ceremony, My Booking ID is Q5YU0199. The booking was prepaid and I paid with my debit card.

I called the hotel and the receptionist who received the call confirmed the booking. Later when the guests reached the hotel, they were denied to check in and the hotel staff informed them that they will not accept online bookings from OYO and demanded the guests pay cash for the rooms.

We shared the payment confirmation of the booking but still, the staff were extremely rude and they threatened the guests to get off the property. Since it was late in the night, the guests did not have a choice but to pay for the rooms as they needed to use the rooms.

They paid Rs. 5600/- and entered the rooms to find the beds filled with bed bugs and the rooms were stinking very badly. Immediately, the guests complained to the staff and asked for a refund but the staff denied the refund. The guests left the property immediately.

The staff were extremely rude to our guests and this directly impacted me as the booking was made from my end to facilitate the guests which leaves a bitter taste for them as they were invited to my wedding and had to go through this extremely disappointing experience.

Your customer support is of no help. Requesting you to please look into it and help me with my refund for the booking. Please reach out to me directly for any queries.

Regards.
Deepak Vardaraj