[Resolved] OYO — regarding harassing senior citizens

[email protected]

from Mumbai, Maharashtra

Nov 11, 2019

Address: Oyo, Varanasi, Uttar Pradesh

Website: Oyo

Dear customer, your booking cxku6915 is confirmed. Booked on 15 th of october for 10th of november but hi anurag shukla, due to unavoidable circumstances, we need to change* your booking cxku6915 from oyo 62811 the kashi iconic guest house to another hotel. On 9th november late night provided me to very expensive hotel which i declined was given oyo 61742.. Booking update - dchn3214
Dear rakesh kumar shukla,
We have updated your booking at flagship 39735 kewal palace hyderabad gatecheck-in: 10th nov, 12 pm onwards
Check-out: 12th nov till 11 am
No. Of rooms: 1
2 adults
Hotel name: kewal palace
Address: 42, kewal complex near, hyderabad gate, susuwahi, varanasi, uttar pradesh, varanasi.. It was so far away in city that we senior citizen had to face difficulties were misguided by customer assistant.. I regret that i used oyo services.

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Dec 24, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2019

OYO Rooms Customer Care's response Hi, We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. Kindly give us some time to get it checked.

Regards
Team OYO

Verified Support

Nov 14, 2019

OYO Rooms Customer Care's response Hi, Our team attended the concern diligently and the needful has been communicated. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

Regards
Team OYO