[Resolved] Oyo Room — booking issue

Janvi Ghanshani

from Mumbai, Maharashtra

Nov 2, 2019

Address: Mumbai City, Maharashtra, 400001

Dear team can anybody guide me i am at shridi hotel which was booked through oyo app and on line payment was done the through card today i have arrived at the hotel and booking is not available where i have recevied confirm booking and i am in mental state and hay wire position. Pls send your area manager or send someone to take for word do the needful

Thanks
Pradeep
[protected]

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Dec 4, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2019

OYO Rooms Customer Care's response Hi, We are sorry for this trouble. Please elaborate more on your concern along with your booking details for further assistance. ~Aish

Verified Support

Jan 09, 2020

OYO Rooms Customer Care's response Hi Guest,

We apologize for the inconvenience caused to you. We have shared the details with our dedicated team and our team is working on the same. Please allow us some time.

Regards,
Team OYO

Verified Support

Jan 09, 2020

OYO Rooms Customer Care's response Hi Guest,

Please share with us your booking ID/ registered contact number so that we can look into your concern.

Regards,
Team OYO

Verified Support

Jan 15, 2020

OYO Rooms Customer Care's response Hi, we regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking id details to help us serve you better.

Regards,
Team OYO