[Resolved]  Oyo Room — denial of room

My booking i'd ginx4792 and i have done the full amount of payment and my parents are standing there at the hotel for nearabout 4 hours from past 11:00 pm and now it is nearabout 2:00 am. The hotel is saying we are not having any ties with oyo. I am really very dissatisfied with your customer service like it is very much pathetic. Nearabout 20 times i have talked to customer care and they are saying the same thing you will get a call from our senior department. Yet know i haven't received any call. And your policy of shifting the hotel is also very pathetic like it's not my problem that hotel has denied the entry, from my side i have even done the payment on time, so why should i be penalized for the extra amount of shifting the hotel it should be a compensation from your side. And some staff members of your are very highly disappointing they are even not having manners to talk to customer some boy named gopal sharma as mentioned by him talk very rudely. Just now refunding the amount of hotel will reverse all this pain which is suffered by my parents? Means in short i just wanna say like very dissatisfied disappointing and pathetic and slow service is guided today. I would like to give 0 star rating for today's behavior i mean i can't just express what problem today my parents face bcoz of oyo