[Resolved] Oyo Rooms — about amount of 2970 rs. oyo stolen

[Resolved] Oyo Rooms — about amount of 2970 rs. oyo stolen

D darshan2205 from Anand, Gujarat Nov 26, 2018

I have booking earlier that booking id vkqn3527 that was cancelled by oyo it self and said that i have paid amount 2950 rs is not refundable it can be adjusted in new booking so that i agree and i made new booking and its id is odzw8069 and its price was 2970 rs and i paid 20 rs for it. And amont adjusted. Then my plan changed so i cancelled booking. Then i called oyo they are saying that now we can't adjust and can't refund. If they cancel hotel then they can adjust money now my plan changed then they can't adjust. Totally worse experience and i am wizard member.. Didn't expect this from oyo. Kindly help. +3 photos Was this information helpful? No (0) Yes (0)
Nov 26, 2018 Complaint marked as Resolved Solved after contacting for 2 Days and hours of call OYO Rooms customer support has been notified about the posted complaint.
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Comments

Shikha Wadhwa

from Delhi, Delhi

Dec 12, 2018

I have cancelled a booking and I am not getting that refund, and customer care executive kept on telling me to wait. It's been 7-8 days now. I cancelled a booking earlier also and got instant refund, it doesn't take this much time. Disgusting experience.

Shikha Wadhwa's reply, Dec 12, 2018

My booking Id is HXLI4607

OYO Rooms Customer Care's response, Dec 13, 2018

Verified Support

Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

OYO Rooms Customer Care's response, Dec 14, 2018

Verified Support

Dear Guest,
We tried contacting you multiple times regarding the issues highlighted but our attempts were unsuccessful. We've sent an email to the registered email ID with the details. Kindly check the same. Do let us know for any other assistance.

Regards,
Team OYO