[Resolved]  Oyo Rooms — about hotel booking

0n 13 th october i enqired about hotels in udaipur through oyo and made payment of inr 3304 against two family room booking in hotel otbit udaipur 10243. Booking was confirmed on 15 th of october with reference no orud [protected]. But on 27th morning at 8.00am when we went there orbit people at reception told that there was no booking on my name. We were helpless with amy 75 years mother and two children. They refused to have any booking as they told they have not received any payment on this booking. I had to face tremendous trou ble in an unknown city. I want proper justice and my refund of my money which i paid against advance. Or i will go to consumer court to lodge a complain. I have a bitter experience with oyo.
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Feb 3, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are very sorry for the distressing experience. Could you please share the booking I.D/contact details so that we can get it checked.

Regards,
Team OYO
 
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