[Resolved]  Oyo Rooms — Adding their own rules. Violating rules.

Address: Jaipur, Rajasthan, 302006
Website: www.oyorooms.com/hotels-in-jaipur

Hotel maharani prime, sindhi camp, jaipur
I booked a room from oyo and reached the hotel for checking-in.
The receptionist denied my request for a room as his concern was that i should be atleast 18 to use their rooms. They're adding their own categories.
As the terms & conditions of oyo didn't mentioned this.
The hotel is voilating rules.
Please take a strong action so they won't do this again with anyone else.
Thanks
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Jun 27, 2017
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 24, 2017
OYO Rooms Customer Care's response
Hi Shreyansh,

As per our policy, the primary guest should be above 18 years of age. You can refer the same here https://www.oyorooms.com/guest-policy?oyocorporate= .

Team OYO
 
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